I placed an order through a pretty popular website. I never have any issues with my orders and usually receive them in just a few days. However, this order was extremely frustrating and difficult. First of all the order was placed and 2 days later it still wasn’t processing. I contacted the customer service department that said they would contact the product fulfillment department to find out what was going on with the order. Within a few hours, they responded back and let me know they were having problems finding part of my order. They said they would ship out what they did have for my order and the rest of it would arrive separately.
Within just a few days, I received my incomplete order. I really wanted what they didn’t have in stock and kept checking the status of the order. It wasn’t changing and within 5 days, I contacted them again. I sent the product fulfillment department an email and asked them what was going on with this order. They weren’t really sure, but said they had the item I ordered in stock and would get it out to me, but it wouldn’t show up on my order status. I asked them to have it shipped as soon as possible.
I received the missing items I ordered within a few more days. It didn’t take long to get it, but I’m not sure why the order was stuck and the items were never shipped out. The product fulfillment department couldn’t seem to explain it either. However, I did receive my order after contacting them so I couldn’t really complain about it. I think they should have pushed the order through rather than me having to contact them again to get it shipped.
A few weeks later, I received another package in the mail from this same company. Since I didn’t order anything, I wasn’t sure what it could be. The order I placed a few weeks before that had finally shipped. It was the missing part of my order that I didn’t receive before. I once again contacted the product fulfillment department so I could return these items. I didn’t want to get charged again for these things since this was the second order of them. They said they don’t have any information on this order or any way to return it, even with the tracking number they had no information on it. Since I couldn’t ship it back, they told me to keep the products.
I have never had any issues like this ordering from this company before. I was a little shocked they asked me to keep the extra order I got. Their product fulfillment department is very unorganized and I really hope I don’t have an order that goes missing again. Even though I got a second order from them that was free, it was a hassle to have to call them to get everything right.